This Privacy Policy explains how Rubbish Clearance Greenwich collects, uses, stores and protects your personal data. It applies to all customers and prospective customers who live in, request services in, or otherwise interact with Rubbish Clearance Greenwich in the Greenwich area. We are committed to handling your information lawfully, fairly and transparently in accordance with the UK General Data Protection Regulation and the Data Protection Act.
Rubbish Clearance Greenwich is a waste and rubbish removal service operating in the Greenwich area. For the purposes of data protection law, we are the data controller for the personal information we collect and use about our customers. If you have any questions about this Privacy Policy or about how we use your personal data, you can contact us using the contact details published on our website or provided on our service communications and invoices.
This Privacy Policy applies to all personal data processed by Rubbish Clearance Greenwich in relation to customers, potential customers, and individuals making enquiries, bookings or complaints. It covers data collected via telephone, email, text messages, online enquiry forms, paper forms, in person, and any other communication channels we use in the course of providing our services in the Greenwich area.
We may collect and process the following categories of personal data about you:
Identification and contact details such as your name, address, postcode, telephone numbers and email address.
Service information such as details about your property type, access instructions, preferred collection times, service history, notes about special requirements, photographs of waste or access areas where required to prepare a quote or document the service.
Account and payment information such as invoices, payment status, partial card information where necessary for processing a payment through a secure payment processor, and records of any refunds or disputes. We do not store full card details.
Communication records including emails, text messages, call logs, notes of conversations, and complaint or feedback records.
Technical information where you use our website such as your IP address, device type, browser type, approximate location derived from your IP address, and information about how you use our site. This may be collected using cookies or similar technologies.
We collect personal data directly from you when you contact us to request a quote or make a booking, when you confirm a service, when you pay for a service, when you provide feedback or lodge a complaint, and when you communicate with us in any other way.
We may also receive some information about you from third parties, for example comparison sites or partner companies that you have contacted to arrange waste removal services, or from payment processors when you complete a transaction. In such cases we only receive the information required to fulfil the service or handle your enquiry.
We rely on several lawful bases under data protection law to process your personal data:
Performance of a contract: We process your data where this is necessary to provide our services to you or to take steps at your request before entering into a contract. This includes responding to enquiries, providing quotes, arranging collections, and issuing invoices.
Legal obligation: We process certain data to comply with legal obligations, including tax and accounting requirements and waste transfer documentation where applicable.
Legitimate interests: We process data where this is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. Our legitimate interests include managing our relationship with customers, improving our services, maintaining records of work carried out, ensuring site safety, and handling queries or complaints.
Consent: In limited situations we may rely on your consent, for example for certain types of marketing communications where consent is required. Where we rely on consent, you can withdraw it at any time by contacting us using the details provided in this Privacy Policy or by following any unsubscribe instructions provided.
We use your personal data for the following purposes:
To provide our rubbish clearance services including booking and scheduling collections, accessing your property where authorised, and carrying out the requested work.
To prepare and send quotes, confirmations, invoices, receipts and other service-related communications.
To manage payments, process refunds, and keep appropriate financial records.
To respond to your questions, handle complaints or disputes, and provide customer support.
To maintain and improve our services, including internal training, quality control, and service planning in the Greenwich area.
To meet our legal and regulatory obligations, including record-keeping and cooperating with relevant authorities where we are required by law to do so.
To send you information about similar services we provide that may be of interest, where this is permitted by law. You can opt out of such communications at any time.
We do not sell your personal data. We may share your data with trusted third parties who act as data processors on our behalf. These may include:
Payment service providers who securely process card and electronic payments.
IT and hosting providers who support our internal systems, email and data storage.
Customer management and communication tools used to send service notifications and maintain service records.
Professional advisers such as accountants or legal advisers where necessary to obtain professional services or comply with legal obligations.
These processors are only permitted to use your data in accordance with our instructions and must put in place appropriate security measures to protect your information.
We may also share your data with other independent data controllers where required by law, such as taxation authorities, regulatory bodies, or law enforcement agencies, when we are legally obliged to disclose information or to protect our rights or the safety of others.
We keep your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, including meeting any legal, accounting or reporting requirements.
In general, we keep basic customer and service information for a number of years after your last service or contact, in line with limitation periods for potential legal claims and applicable tax and accounting rules. Records of quotes and routine enquiries that do not lead to a service may be kept for a shorter period.
When we no longer need your personal data, we will securely delete it or anonymise it so that it can no longer be associated with you.
Some of our service providers may store or process data outside the United Kingdom. Where this occurs, we take steps to ensure that your personal data is given adequate protection, such as using contracts that contain standard data protection clauses approved by relevant authorities or relying on other appropriate safeguards permitted under data protection law.
We take reasonable technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration and destruction. These measures include restricting access to personal data to staff and contractors who need it for their work, using appropriate security for electronic systems, and taking care when disposing of physical records. While we strive to protect your information, no transmission or storage system can be guaranteed as completely secure.
You have several rights in relation to your personal data under data protection law. Subject to certain conditions and exemptions, you may have the right to:
Access your personal data and obtain a copy of the information we hold about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of your personal data where there is no good reason for us to continue to process it.
Object to processing that is based on our legitimate interests, including direct marketing, and request that we stop such processing.
Request restriction of processing in certain circumstances, for example while we review the accuracy of your data or our reasons for processing it.
Request the transfer of your personal data to you or to a third party in a structured, commonly used and machine-readable format, where technically feasible and where processing is based on consent or contract and carried out by automated means.
Where we rely on consent to process your data, withdraw that consent at any time without affecting the lawfulness of processing before consent was withdrawn.
To exercise any of these rights, please contact us using the contact details provided in this Privacy Policy. We may need to verify your identity before responding to your request.
If you are unhappy with how we have used your personal data, we encourage you to contact us first so that we can try to resolve your concerns. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or how we process personal data. Any updated version will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
Read the GDPR-compliant Privacy Policy for Rubbish Clearance Greenwich explaining what data we collect, why we use it, how long we keep it, and your data protection rights.
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