These Terms and Conditions set out the basis on which Rubbish Clearance Greenwich provides waste clearance and related services to domestic and commercial customers. By booking a rubbish removal, waste collection, clearance, or associated service with us, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1.1 In these Terms and Conditions, the following expressions have the meanings set out below:
a) Company, we, us or our means Rubbish Clearance Greenwich, the waste clearance service provider.
b) Customer, you or your means the person, business or organisation requesting and paying for the services.
c) Services means all rubbish clearance, waste removal, collection, loading, transportation and disposal services supplied by us, together with any related services or materials.
d) Booking means a confirmed request for services made by the customer and accepted by the company in accordance with these terms.
e) Premises means the property, site or location at which the services are to be provided.
f) Waste means any items, materials, rubbish, refuse or goods to be removed from the premises as part of the services, excluding items expressly prohibited in these terms.
2.1 We provide waste clearance and rubbish removal services including, but not limited to, household waste, garden waste, light construction and DIY waste, office and commercial waste, and bulky item removal, subject to applicable waste regulations.
2.2 We reserve the right to refuse removal of any items that we reasonably believe are hazardous, prohibited by law, improperly packaged, contaminated, or unsafe to handle, or which exceed vehicle capacity or weight limits.
2.3 The customer is responsible for ensuring that the description of the waste, access arrangements and service requirements given at the time of booking are accurate and complete.
3.1 Bookings may be made by telephone, email or through any booking system we operate from time to time.
3.2 When making a booking, you must provide your full name, contact details, service address, a description of the waste, access details and your preferred date and time. We may also request photographs or further information to assess the volume and type of waste.
3.3 Your booking is an offer to purchase services from us in accordance with these terms. A contract will only be formed when we confirm acceptance of your booking and provide a scheduled service date and time window.
3.4 All bookings are subject to availability, workload and operational constraints. We reserve the right to refuse any booking at our discretion.
3.5 Where we provide an estimated arrival time, this is indicative only. While we make reasonable efforts to attend during the agreed time window, we cannot guarantee precise timing and will not be liable for delays caused by traffic, weather, accidents, breakdowns, or other circumstances beyond our reasonable control.
4.1 We may provide price estimates based on the information supplied by the customer prior to the service. These estimates are not fixed quotes and may be adjusted if the actual waste volume, type, access conditions or work required differ from those described.
4.2 Prices are generally calculated based on the volume of waste, weight limits, type of materials, labour required, and any additional charges such as parking, congestion, or disposal surcharges.
4.3 Any quotation provided is valid only for the period stated or, if no period is stated, for 14 days from the date of issue, provided that the information supplied by the customer remains accurate.
4.4 We will inform you of any change to the estimated price before carrying out the service where reasonably practicable. If you do not agree to any revised price, you may cancel the booking subject to any applicable cancellation charges set out in these terms.
5.1 Payment is due on completion of the service unless otherwise agreed in writing in advance. For certain bookings we may require full or partial payment in advance, a deposit, or card details to secure the booking.
5.2 We accept payment by cash, debit card, credit card or other methods notified to you at the time of booking. Business customers may, at our discretion, be offered invoice terms subject to satisfactory credit checks.
5.3 Where payment is not made on completion, any outstanding sums must be paid within the time period shown on the invoice. We reserve the right to charge interest on overdue sums at the statutory rate until payment is made in full.
5.4 All prices are exclusive of any applicable VAT or similar taxes, which will be charged in addition where required by law.
5.5 The customer is responsible for all charges associated with the service including any parking fees, permits, fines incurred as a direct result of incorrect information provided by the customer, or additional disposal costs for items not previously disclosed.
6.1 You may cancel or amend a booking by contacting us directly. Any cancellation or amendment is only effective when acknowledged by us.
6.2 If you cancel more than 24 hours before the scheduled service time, no cancellation fee will normally be charged unless a specific non-refundable charge has been agreed.
6.3 If you cancel within 24 hours of the scheduled service time, we reserve the right to charge a cancellation fee to cover administration, travel allocation and lost booking time. This may be up to a reasonable percentage of the estimated service price.
6.4 If we arrive at the premises at the scheduled time and are unable to gain access, or if the service cannot be carried out due to reasons within your control, we may treat the booking as cancelled and charge a call-out or cancellation fee.
6.5 We may cancel or reschedule a booking at any time if:
a) you fail to provide accurate information regarding the waste, access or premises;
b) we reasonably consider that the service cannot be carried out safely or lawfully;
c) you are in breach of these terms or any previous payment obligations; or
d) we are affected by events beyond our reasonable control.
6.6 In the event of cancellation by us, your sole remedy will be a refund of any advance payments made for services not yet provided, unless the cancellation is due to your breach of these terms.
7.1 You must ensure that:
a) you have full authority to request removal of the waste from the premises;
b) suitable access is available for our staff and vehicles at the agreed time;
c) the waste is clearly identified, separated where required, and ready for collection;
d) the premises and access routes are safe and free from hazards.
7.2 You agree not to include in the waste any of the following without prior written agreement:
a) hazardous or toxic materials, including asbestos, chemicals, solvents, paints, oils, fuels, and medical waste;
b) gas cylinders, pressurised containers or explosive materials;
c) clinical or biological waste, syringes or sharps;
d) any other items classified as hazardous or requiring specialist disposal under applicable legislation.
7.3 If prohibited items are discovered in the waste, we may refuse to collect them, apply additional charges for safe handling and disposal, or cancel the service without refund where appropriate.
8.1 We will use reasonable care and skill in providing the services and will make reasonable efforts to minimise disruption to the premises.
8.2 You must provide our staff with clear access to the waste. If access is restricted due to locked gates, obstructions, illegal parking, or other factors beyond our control, we may charge additional time or call-out fees.
8.3 Where we are required to enter the premises, you must ensure that a responsible adult is present for the duration of the service. We may refuse to enter the premises if no responsible person is available.
8.4 We may at our discretion assist with moving items within the premises to access the waste. However, we are not obliged to dismantle fixtures, fittings or complex structures unless agreed in advance.
9.1 We operate in accordance with applicable UK waste management regulations and are committed to lawful and responsible waste handling, reuse, recycling and disposal.
9.2 Once the waste has been loaded onto our vehicles and payment has been made, ownership of the waste transfers to us, and we will dispose of or process it in accordance with relevant legislation.
9.3 We may separate and direct waste for recycling, energy recovery, donation, or landfill as appropriate. Specific outcomes cannot be guaranteed for individual items.
9.4 Where required, we may provide documentation relating to waste transfer or disposal. You are responsible for retaining any such documentation for your own records and regulatory obligations.
10.1 Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be limited or excluded.
10.2 Subject to clause 10.1, we will not be liable for:
a) any loss of profits, business, contracts, revenue, goodwill or anticipated savings;
b) any indirect or consequential loss or damage; or
c) any loss arising from your failure to comply with these terms or provide accurate information.
10.3 Our total liability for any loss or damage arising out of or in connection with the services, whether in contract, tort or otherwise, shall be limited to the total price paid or payable for the specific booking giving rise to the claim.
10.4 You must notify us of any visible damage or issues at the time the services are provided or, where not reasonably apparent, within 48 hours of completion. We may not be able to consider claims made outside this period.
10.5 We are not liable for damage to items or areas where we have acted in accordance with your instructions and where the risk of damage has been made clear, including where we have been requested to move fragile, unstable or poorly installed items.
11.1 We maintain insurance cover appropriate for the nature of our business, including public liability insurance at levels we consider reasonable.
11.2 The existence of insurance does not increase or extend our liability beyond the limits set out in these terms.
12.1 If you are dissatisfied with any aspect of the services, you should contact us as soon as possible, providing full details of the issue, your booking reference and any supporting evidence.
12.2 We will investigate complaints in a fair and timely manner and will aim to provide a response within a reasonable period. You agree to allow us an opportunity to inspect any alleged damage or shortfall in service.
12.3 In the event of a dispute that cannot be resolved through our internal process, both parties agree to consider reasonable methods of alternative dispute resolution before commencing formal legal proceedings.
13.1 We collect and process personal data such as names, contact details and service information for the purpose of administering bookings, providing services and complying with legal obligations.
13.2 We will handle personal data in accordance with applicable data protection laws and use it only for legitimate business purposes related to waste collection and customer administration.
13.3 You are responsible for ensuring that any personal data you provide to us is accurate and up to date.
14.1 We will not be liable for any delay or failure to perform our obligations under these terms where such delay or failure results from events or circumstances beyond our reasonable control. These may include, but are not limited to, extreme weather, road closures, accidents, vehicle breakdowns, strikes, lockouts, acts of government, or interruption of utilities.
14.2 In such circumstances we may suspend the services for the duration of the event or, where necessary, cancel the booking and provide a refund for any services not provided.
15.1 We may update or amend these Terms and Conditions from time to time. Any changes will not affect bookings that have already been accepted unless required by law.
15.2 The version of the Terms and Conditions in force at the time of your booking will apply to that booking.
16.1 If any provision of these terms is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
17.1 These Terms and Conditions, together with any written confirmation of your booking, constitute the entire agreement between you and us relating to the services and supersede any prior discussions, correspondence or understandings.
17.2 You acknowledge that you have not relied on any statement, promise or representation not expressly set out in these terms.
18.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
18.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the provision of our rubbish clearance and waste removal services.
Read the full terms and conditions for using Rubbish Clearance Greenwich waste removal and clearance services, including booking, payments, cancellations, liability, and legal compliance.
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